In partnership with senior faculty leaders, the Director, Diagnostic Radiology serves as the senior operations and administrative lead for Diagnostic Radiology in all Orange County locations. Is responsible for providing leadership and oversight for operational and administrative activities in the following areas: strategic planning, resource management, finance, human resources enterprise communications, and directing and the overall operations of Diagnostic Radiology. Ensures compliance with patient care and quality standards relating to care delivered across the department. Ensures compliance with legal and regulatory standards. Coordinates and facilitates care across locations and department. Represents Diagnostic Radiology on interdepartmental teams as assigned. Leads change initiatives within the department based on strategic goals and patient care initiatives.
Serves as a member of the senior clinical operations leadership team for Orange County as well as a member of the City of Hope Diagnostic Radiology leadership group.
Annual performance evaluations will be developed and conducted jointly by both SVP Operations and the (MD).
Specific responsibilities include operational planning, budgeting, managing to budget, ensuring patient safety and maintaining regulatory compliance (BRH, JC, DHS and others) for Diagnostic Radiology. Ensures that the areas within his/her span of control are meeting and/or exceeding external benchmarks for performance. Provides leadership to direct reports, adhering to goals and directives. Ensures that the principals of patient and family centered care are incorporated into operations and seeks opportunities to bring the voice of the patient into service. Serves as the primary contact for leaders of new programs at all City of Hope Orange County locations.
Key Responsibilities include:
Develops new programs/services development from an operational perspective.
Oversees technical and clinical practice development.
Implements enterprise-wide clinical initiatives and ensures their success.
Interprets and acts upon changes in regulatory standards, community standards, and COH clinical practice policies.
Develops and gains approval for annual budget. Manages to budget and to strategic goals and objectives. Implements corrective action when necessary.
Establishes, monitors and addresses need for improvement in key performance indicators.
Ensures compliance with patient care quality and regulatory standards.
Maintains knowledge of, observes, and enforces safety measures in patient care.
Facilitates patient flow communication and problem solving.
Develops processes to ensure timely communication to stakeholders about the status of projects being planned or implemented.
Participates in the development of the capital plan for Diagnostic Radiology.
Develops and implements mechanisms to forecast, prepare and manage annual operational budgets including volume, revenue, expense and margin projections.
Works with a wide variety of internal and external contacts to ensure efficient operations, assuming overall accountability.
In collaboration with the SVPs, Operations and faculty leaders, develops and implements strategic plans within areas of responsibility.
Identifies, creates and implements mitigation plans for risk areas within Diagnostic Radiology operations.
Establishes and ensures that targets for improvement in patient services, productivity, and cost management are met.
Supports, counsels, develops and evaluates direct reports.
Maintains professional affiliations and enhances professional development to keep current in the latest healthcare trends and developments.
Continuously monitors staffing levels and adjusts as appropriate to meet various clinical care and financial objectives.
Ensures that staff are trained and competent.
Establishes and ensures the adequacy of staffing models.
Establishes strong collaborative relationships with teams across the enterprise;
Provides a high standard of customer service to administration, physicians, and representatives of external organizations, as well as enterprise work teams.
Practices excellent communication and interpersonal skills with a high degree of professionalism and competence in dealing with multidisciplinary teams including physicians, administration and other staff.
Implements change in a positive, sensitive and forward-thinking manner.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Basic education, experience and skills required for consideration:
Must have a Master’s Degree in Science, Business Administration, Healthcare Administration or a related healthcare field.
Must have at least 10 years of overall healthcare experience.
Including: At least 5 years of diagnostic radiology experience At least 3 years of administration experience in a hospital imaging department At least 5 years in a leadership capacity.
American Registry of Radiologic Technologists certification, Radiography section. Advanced imaging certification (CT, MR, CNMT, RDMS)
Preferred education experience and skills:
Experience in an Academic or NCI designated cancer center (Epic as electronic health record)
Internal Number: 10008483
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.