ChristianaCare is looking to employ a Senior Office Assistant at the Swank Center for Memory Care and Geriatric Practice.
This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Sr. Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates records, and represents the entire practice every time there is interaction with a patient. In Addition, The Sr. Office Assistant assists with the training of Office Assistant staff and provides guidance to Office Assistants with workflow questions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assists with the training of Office Assistant Staff
Subject Matter Expert on Office Assistant operations/procedures/processes
Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
Responsible for inventory management
Schedules appointments with awareness of insurance, provider, and location
Greets and interacts with patients in a professional manner in order to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements
Performs day end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relay accurate messages
Alerts providers of messages and responds to messages from provider(s)
Communicates with provider and staff through EMR
Keeps patients up-to-date on issues until resolution can be accomplished
Facilitate testing, labs, appointments, etc for patients
Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
Responsible for researching issues and responding to the patient in a timely and professional manner
Assists with copying, faxing, and general administrative support.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Graduate or Equivalent.
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
Experience working an outpatient setting servicing the geriatric population is preferred but not required.
Internal Number: JR57656
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.