Manager, Learning & Development - Community Health Choice
Harris Health System
Location: Houston, Texas
Type: Full Time
Internal Number: 156654
The Manager, Learning and Development manages the design and delivery of highly complex training and staff development programs. Leads collaboration with departments to assess training needs and training program development. Ensures training programs are delivered efficiently and effectively meeting or exceeding desired performance objectives and outcomes. Collaborates across the organization to develop training programs, materials and promoting standardizations of curriculum. Responsible for partnering with Subject Matter Experts (SMEs) in the design and approval of all content for accuracy. Monitors employee 30/60/90 post training performance and response to L&D training through evaluations and stakeholder follow-up. Has oversight and leads trainers, instructional designers, training supervisors and coordinators in content development to include the mode of training (e.g. ILT, vILT, self paced, e-learning).
Bachelor's degree in Business, Communication, Education or related field.
Three years of related Learning & Development experience and one year related experience as a trainer. Contact Center experience is a plus.
Three years supervisor/lead experience required.
Must be action oriented, member focused, able to build effective teams, communicates effectively, develops talent, builds networks, ensures accountability, and manages vision and purpose.
Proficient use of technology
Writing /Composing: Correspondence/Reports
Analytical, Design, Mathematics, Medical Terminology, Research
Advanced Training Specialty: Adobe Captivate, Articulate, Blackboard, LMS systems preferred
Bilingual Skills a Plus!
Please be advised: Effective Wednesday, September 1st, 2021, with the exception of those who receive an approved exemption, all new hires must provide proof of vaccination against COVID-19 or receive the first dose of a COVID-19 vaccine by the second Friday of employment.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.