Position Summary:Emulate and promote the highest quality of hospitality, customer service, compassionate care and the patient experience. The Patient Advocate will serve as a liaison between patients, their families and their representatives. Assist and advise patients and visitors with questions or concerns about their care, general queries, recognizing a UNMH team member, and/or complaints and grievances. The Patient Advocate will facilitate prompt resolution to customer complaints and inquiries and provide information and direct customers. Will advocate for patients and their families and their representatives while adhering to patient rights and responsibilities. Ensure adherence to UNMH and departmental policies and guidelines
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