The Performance Improvement Coordinator is responsible for detailed analysis of medical record to confirm services are needed for patients enrolled in Quality Based Incentive programs. The Coordinator is also responsible for serving as a liaison with patients to assist with care gap reminders and or scheduling appointment.
Essential Functions and Responsibilities of the Job
Maintain a thorough understanding of Quality Incentive Programs and Registry used to monitor patients enrolled in Quality Incentive Programs.
Run report of patients due in Quality Registry
Reviewpatient’s medical records for documentation supporting gaps in care.
Call patient to educate and assist with scheduling appointments.
Ability to be at work and be on time
Ability to follow company policies, procedures and directives
Ability to interact in a positive and constructive manner
Ability to prioritize and multitask
Essential Job Outcomes
Maintains current with overview of Quality Metrics programs MCMG is participating in.
Maintains responsibility and current knowledge for scheduling appointments throughout the organization for patients enrolled in Quality Metrics programs.
Schedules appointments according to individual provider attributes and department guidelines.
Performs detailed analysis of medical record to confirm services are needed for patients registered in incentive programs.
Document clearly and concisely all incoming and outgoing calls per approved procedure, clearly communicating patient’s needs. Utilize appropriate follow through in documenting messages.
Confirm all appointments as directed, print & mail appointment reminders.
Establishes and maintains detailed documentation for population.
Maintain knowledge of computer scheduling functions, using proper registration, editing existing patient data, and utilizing proper visit types.
Work as a team player and communicates in a positive manner with co-workers, managers, and other contacts