To prepare and serve food to patients and customers according to standardized recipes. Responsible for opening and closing the department, which includes cash handling procedures. Provides direction to Cook I's and Service Assistants. Demonstrates ability to convert recipes and can evaluate and communicate forecasting food changes.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrates a patient/customer "comes first" attitude. Greets patients, visitors, customers, and co-workers with a smile and pleasant manner. Demonstrates quality customer service. Practices service recovery.
Demonstrates understanding and executes CCHS Core Values - excellence and love. Interacts with patients, families, co-workers, management, physicians, and other department staff in a compassionate manner, demonstrating empathy, sensitivity, patience, and mutual respect.
Demonstrates ability to read and follow assignments, completing within established time frames and maintains a high level of productivity without direct supervision.
Communicates pertinent and vital information and feedback to co-workers and supervisors. Follows written and verbal instructions as directed.
Assumes an active role to keep informed about changes in policies, procedures and equipment completes mandatory education, attends and participates at meetings, and is willing to be taught, coached, and/or mentored by others.
Adheres to Christiana Care Health System and department policies and procedures.
Complies with Christiana Care and department sanitation/safety responsibilities in the performance of all job assignments in accordance with Federal and State Health codes.
Prepares a wide variety of foods, such as: soups, sauces, gravies, dressings, meats, fish, poultry, fresh, frozen, canned, and dehydrated vegetables, ensuring the attractiveness, palatability and temperature of food in accordance with standardized recipes and standard operating procedures.
Provide on the job continuing education to cook I and II staff.
Demonstrates ability to test cooked food by tasting and smelling, and takes corrective action as required.
Ensures that all perishable items are dated, rotated and served utilizing the FIFO guidelines.
Discusses with supervision all leftovers for run-outs.
Demonstrates ability to convert recipes depending on par levels and tally sheets.
Demonstrates ability to keep own work areas clean and organized at all times.
Demonstrates ability to maintain food dating, labeling, and correct shelf organization in cook's walk-in and keeps area organized and clean.
Demonstrates ability to handle all equipment with proper methods and procedures. Reports any equipment malfunction to management.
Demonstrates ability to operate and use the agitating TUCS kettle and bagging system.
Assists in developing and planning menus for cafeteria, patients, and special catering functions.
Evaluate and communicate potential forecasting food changes to production supervisor.
Performs assigned work safely, adhering to established infection prevention, sanitation and safety procedures. Reports to a supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as directed.
Open and close the department, which includes cash handling procedures.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with managers, clinical dietitians, and employees, occasional contact with patients and customers for recipe consultation, food substitutions, run-outs, and quality control problems.
DIRECTION/SUPERVISION OF OTHERS:
Cook I / Service Assistants
Associate Director, Administrative Manager, Supervisor X and Supervisor VII
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associates Degree in Culinary Arts with 2 years' food preparation experience preferred or 4 years food production experience in a high volume, fast-paced environment utilizing scratch-cooking. Leadership/ supervisory experience required.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of food service equipment operation and use.
Knowledge of departmental policies and procedures.
Ability to read and follow standardized recipes.
Ability to calculate recipe quantities and extensions using simple math.
Ability to communicate verbally and in writing.
Ability to exercise judgment in response to customer/patient demands.
Ability to manage stress in a highly visible service organization.
Ability to develop and maintain effective working relationships with co-workers and other departments.
Ability to measure food quantities.
Ability to distinguish color perception in response to quality control of food items.
Ability to determine product ordering needs based on production sheets with use of simple math.
Ability to problem solve and make decisions concerning food shortages or substitutions.
Skill in interpersonal relations and customer/patient satisfaction.
Serve Safe Certification within one year of hire
Must pass physical examination: drug-free; able to hear; able to see; able to speak; able to ambulate. Ability to lift, carry, pull, push, reach, handle, stand, stoop and bend to accommodate foodservice demands on a continuous basis. Must have developed sense of olfactory and gustatory abilities.
Subject to dangerous pieces of equipment. Subject to extreme temperature changes, refrigerator and freezer temperatures; exposure to chemicals and cleaning supplies.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.