This position is responsible for leading and directing Wage Grade personnel working in the food service and food production units. Employee encourages and coordinates employees to fully utilize their time and to complete their assigned tasks in a satisfactory manner. Incumbent uses judgment in recognizing work objectives and in planning and organizing duties to accomplish those objectives. Major Duties: Responsible for training Food Service employees in the Food Service and Production Section. Trains lower grade employees and provides on-the-job training of new Food Service and Production employees as requested by the immediate supervisor. Trains lower grade employees in safe food handling practices, utilizing programs training programs approved by the FDA Food Code, i.e. ServSafe. Trains new employees in departmental standard operating procedures. Trains in continuing and new education in food safety, service techniques, customer service and Nutrition and Food Service policy. Utilizes various training media to deliver necessary training. Leading Work Encourages and coordinates employees to fully utilize their time and to fulfill their assigned tasks in an efficient and satisfactory manner. Works with employees in planning and organizing duties to accomplish work objectives and foster a team effort. Makes necessary adjustments when there are unforeseen circumstances that may change the staff needs and methods of the operational needs of the service Checks work while in progress and when finished to see whether the instructions on work sequence, procedures, methods and deadlines have been met by lower-grade employees. Maintains a wide knowledge of food service operations, is capable of performing all lower graded tasks. Ensures a safe clean area to work and working climate where employees function efficiently and effectively. Embodies the concepts of customer service and emphasize its importance with employees in the performance of an individual's duty. Performs duties of lower grade food service workers if staffing requires. Assists and participates in quality improvement projects assigned from the immediate supervisor. Communicates significant day-to-day events to the immediate supervisor and receives instructions should changes in established procedures and policies change. Ensures all areas of responsibility are clean and orderly and are left that way at the end of tour of duty. Follows up on sanitation inspection action items. Assures proper food handling techniques are used and good personal hygiene is used according to established policies and procedures. Collaborates with the Food Service Supervisors. Leads food production and delivery activities in the absence of a Supervisor or Food Production Manager. Participates and works with the section's supervisors in obtaining needed information and in decision-making to resolve problems that arise within the service and/or have a significant impact with established policies and procedures. Identifies existing or potential safety hazards and promptly notifies the immediate supervisor. Takes appropriate action by following established policies and procedures and reports to the immediate supervisor if an employee injury occurs on the job. Ensures that all equipment and/or tools are operated in a safe manner. Participates in various quality improvement projects such as test tray evaluations, safety and sanitation inspections and/or other projects as assigned. Work Schedule: Schedule TBD (Includes weekends and holidays) Position Description Title/PD#: Food Service Worker-Work Leader and Trainer/PD99918-A Relocation/Recruitment Incentives: Not authorized
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.