The Scheduling Coordinator is responsible for serving patients, providers, and staff in facilitating access to services, tests, procedures, etc. at the direction of the care provider. The Scheduling Coordinator coordinates the flow and exchange of information related to patient activity and performs registration and scheduling functions, as well as other clerical functions that meet the needs of scheduling.
The Scheduling Coordinator duties will involve: Reception/Check In, Scheduling/Work Queues, Phones/EPIC In-basket
Scheduling will be done over phone and using multiple phone lines
Responsible for serving patients, provider and staff in facilitating access to services, tests, procedures at direction of the care provider
Coordinating work flow of exchange of information related to patient activityPerforms registration, scheduling, and other front desk clerical duties
Answer incoming calls
Providing high level of customer service both face to face and via phone with patients and interdisciplinary teams such as radiology, imaging, other clinics
Seeks out solutions to time conflicts and participates in problem solving
Work at front desk reception and check in process
Professional work environment which includes Business casual attire and uniform allowance.
Prior experience in a high level customer service role
Experience using computers, word/outlook, phones, fax and email
Vocational/technical training, diploma or Associate's degree
1-3 years prior work experience in a healthcare setting including prior scheduling, EPIC and templating
Knowledge of medical terminology
Experience using multiple phone lines
Experience working with interdisciplinary teams and external customers
High level customer service face to face work experience
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.