The Outpatient Rehab Central Patient Services Coordinator is responsible for assisting patients and providers in scheduling and registering outpatient therapy appointments for multiple disciplines and specialty areas at multiple locations.
1.0 FTE position authorized for 80 hours per pay period
Fully benefit eligible
Training will be in-person for two weeks, then will move to remote work
Performs appropriate registration functions, including initial entry of demographic information, insurance information, referring physician data and referral record creation.
Schedules therapy appointments for multiple sites and disciplines
Produces efficient and accurate schedules
Records and updates schedule changes accurately
Communicates changes to all involved staff in a timely manner
Offers and sends confirmation letters for patient appointments
Coordinates scheduling with outside vendors
Radiology and durable medical equipment companies
Provides educational information to patients regarding therapy and specialty programs including
Cancer rehab, vestibular rehab, cardiac rehab, pulmonary rehab, lymphedema, video-swallow evaluations, breast wellness, wheelchair evaluations, weight management, pediatrics, feeding clinic
Reviews and verifies all physician orders for complete order requirements
Requests and obtains physician orders when an order received is not in compliance/complete
Tracks non-compliant orders to ensure completed prior to evaluation date
Requests and obtains medical records for safe patient care when necessary
Obtains and verifies physician orders and medical records as needed.
Maintains working knowledge of multiple specialty services and therapy disciplines, clinic locations, directions, and parking information.
Provides directions to patients for up to 20+ sites along with landmarks for directions and department hours and locations
Provides parking information for all sites
Responsible for answering multiple telephone lines and responding timely and accurately to the callers needs.
Participates actively in department problem solving and team meetings
Requests guidance and approval as needed.
Seeks out solutions to time conflicts directly through supervisors and directors
One year customer service background and medical scheduling
High School Diploma or post-High School training/education
Medical call-center or medical administrative experience
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.