Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Supply Chain Associate
Job Code: 4602
Pay Target: C1
Supervisory Responsibility: No
General Description of the Job Class
Perform duties in computerized order entry, distribution of all supplies, linen, equipment, shipping and receiving of hospital merchandise. Able to maintain good inventory management processes; meeting supply needs with prompt delivery, assuring accuracy of issues and insures the good working order and availability of equipment.
Duties and Responsibilities of this Level
Have responsibilities in at least one of the following areas in order to ensure optimal inventory management for in-scope facilities:
In accordance with established policies and procedures, Level 1 staff are required to: Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures
Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies
Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas
Check expiration dates on supplies on a regular basis and document and discard expired products
Accept and sign for deliveries from distributors as necessary
Inspect shipments, enter Goods Receipts into SAP, filing packing slips
Report identified shipment discrepancies to SC onsite management
Prepare and ship out Vendor Returns, rotation of stock in all areas
Move and stock supplies to appropriate shelfing locations once receiving is complete
Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers. Deliver non-supply items when specified (e.g. medical gas, linen) in a timely manner
Participate and perform mid-year and year-end inventory counts
Ensure all STAT orders are completed according to specified service level agreement
Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions
Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility
Proactively provide recommendations on operational efficiency improvements to Supply Chain management
Completes corporate required case cart audits and metrics
Oversees and executes processes involved in inventory counting, reordering and stocking goods in an efficient and timely manner, while adhering to established order cut-off times, so all necessary products are available when needed.
Review case cart returns to help improve preference card supply utilization.
Communicates with Procedural department leadership and specialty team leaders to establish supply chain strategies to optimize workflow, discuss product availability, cost controls, and establish standardization and savings opportunities.
Assists in the development of the department supply budget and manages resources according to approved budget. Focusing efforts on the reduction of special orders and non-contracted purchases.
Communicates all supply related issues to include back orders, discontinued items, recall information, item file changes and substitutions to appropriate clinical team member.
Conducts mid-year and annual performance evaluations, including the establishment and monitoring of individual and team goals for all direct reports.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
Facilitates adherence to loaner item and consignment product processes
Facilitates annual physical inventory and reports
Responds to email requests and communications in a timely manner.
Acts as a liaison between Supply Chain, Perioperative Services and vendor account representatives
Coordinate rush deliveries or Courier Services for internal and external customers.
Required Qualifications at this Level
Education: HS Diploma/G.E.D. required.
Some college level coursework preferred, but not required.
Experience: Level 1 At least 1 year of work experience, including experience in one of the following areas: distribution, warehousing, shipping, receiving, logistics, material handling, customer service, inventory control, or other comparable service line. Strongly prefer experience in a fast- paced, customer service environment.
Degrees, Licensure, and/or Certification: Valid Driver's License - may be required.
Knowledge, Skills, and Abilities:
Must have the ability to exert 20 to 50 pounds of force occasionally, and or 10 to 25 pounds of force frequently, and up to 10 pounds of force constantly to move objects. In this particular job the exertional requirements to push/pull the unloaded and loaded supply carts with the duty requiring up to 100 pounds of exertional force daily. Reaching, lifting, stooping and bending are frequent in daily duties.
Ability to strive to improve processes to enhance services.
Work cooperatively with others to achieve organizational and team goals.
Ability to contribute in creating new ideas and problem solving.
Possess a sense of urgency and a proactive customer service philosophy.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.