Penn State Health Community Medical GroupLocation: US:PA:Lancaster Work Type: Full Time FTE: 1.0 Shift: Varied Hours: 80SUMMARY OF POSITION: Provides high quality scheduling experience for the patients of Penn State Health. Perform all elements of scheduling accurately and politely at point of patient contact. Answers inbound calls from patients and internal stakeholders, places outbound calls to patients, and redirects patients as needed. Demonstrates ability to resolve clinical concern when presented by a patient and uses sound knowledge and judgement in involving appropriate clinician. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialt
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