Under the supervision of the MyChart Patient Portal Support Coordinator Supervisor, the MyChart Patient Portal Support Coordinator provides patient and end user support for UCLA Health’s patient portal, myUCLAhealth. In this role, you will perform in-depth and precise investigation and documentation of end user needs and collaborate with other CareConnect teams and appropriate personnel to ensure reported issues through myUCLAhealth are resolved. You will be responsible for patient and end user outreach for various campaigns related to improving the patient’s overall experience and administrative support, including data-gathering and analysis, for other performance improvement projects and initiatives. You must achieve in-depth knowledge of the software application, as well as understand the policies, procedures and constraints of the clinical or business operations supported by myUCLAhealth. You will assist with other initiatives and activities as needed.
Bachelor's Degree, or equivalent work experience
3+ years of experience in a healthcare setting, OR 5+ years in a non-healthcare setting
Knowledge of medical terminology
Experience researching, organizing, analyzing, and synthesizing data to support effective decision making
Skill in issue identification, tracking and resolution
Skill in application testing
Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan)
Demonstrated skill in system workflow and business process flow analysis and design
Prior experience with IT systems and systems development projects
Demonstrated proficiency with information systems technology including Microsoft Office Suite, email, intranet, internet and other systems
Excellent written and oral communication skills
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.