The System Director of Genetic Counseling (SDGC) is an advanced leader who provides strategic leadership and operational support related to genetic counseling (GC) practice across the CHOP enterprise. The SDGC works in conjunction with leaders and teams to provide enterprise-level line of sight to address system-level opportunities and challenges for the GC community across CHOP. The SDGC is responsible for setting a vision for genetic counseling programs, establishing and implementing strategic and operational plans, and serving as a strategic thought partner to all levels of enterprise leadership, including the executive team. The SDGC works collaboratively with clinical and administrative colleagues across the enterprise to optimize the role of the GC in the organization. This work will include:
strategic planning to support innovation and programmatic expansion;
developing and maintaining policies, procedures and standards;
enhancing patient access, care coordination and patient/family satisfaction;
facilitating participation in professional development, scholarly and research activities;
supporting academic partnerships and initiatives;
establishing best practices for recruitment, onboarding, retention and engagement;
developing metrics for assessing outcomes, quality of care and productivity;
maximizing cost-savings and revenue-generating practices;
and ensuring ongoing compliance with regulatory and accrediting agency requirements.
The SDGC may provide direct clinical services and patient care coordination. Leadership and administrative responsibilities should account for at least 80% of overall effort.
1. Strategic Planning
Develops strategic plans to support and strengthen the organizational systems framework, in alignment with established organizational annual plan.
Provides focus, motivation and direction to ensure both short and long-term goals are achieved and align with our organizational core values, mission and annual plan.
Develops and maintains an understanding of the competitive marketplace for GC services.
Identifies new opportunities for growth, collecting and analyzing data to support findings.
Develops business plans for implementation of new services and new sites of service.
Facilitates the implementation of business plans by ensuring the appropriate resources are secured to support the identified requirements.
Tracks and reports on performance/progress towards strategic and business plan milestones.
Analyzes key trends, threats, hazards and input from diverse sources to make meaningful changes that affect long-term results.
Creates a culture of operational excellence that supports business strategies and upholds CHOP’s mission, vision and core values thereby enhancing the patient and family experience.
Leads cross-functional teams to develop and implement solutions that have a broad impact on the healthcare infrastructures’ and organizations’ long-term success.
Creates systems to demonstrate GC value through outcomes/metrics (e.g. cost-effectiveness ratios, clinical outcomes, and satisfaction outcomes).
Lends support to continuous improvement in areas as varied as (but not limited to) access, patient flow and clinical efficiency/optimization/care models, financial counseling/insurance, billing and reimbursement, marketing/PR, outreach, referring physician communication/referrals, quality and patient safety initiatives, research grant management, philanthropic activities, staff efficiency and effectiveness, educational programs, regulatory compliance, and more.
As requested by practice clinical and administrative leadership, provides operational advisory support for people, initiatives and programs across a variety of departments/programs.
Analyzes requests for new GC resources and works with clinical and administrative leaders to introduce new GC roles into a service/division.
3. Human Resources
Contributes to new and on-going recruitment, orientation/on-boarding, promotion and retention activities for GC staff across the enterprise.
Collaborates to analyze GC compensation and ensure market competitiveness.
Acts as a key participant in the development and implementation of the GC people strategy. Leads collaborative initiatives and programs resulting in high engagement and wellbeing.
Actively promotes and supports/ensures mentorship and career growth opportunities/activities for GC staff and trainees.
4. Professional Practice
Cultivates ongoing internal and external partnerships and serves as an expert on industry trends, regulatory updates and benchmarking with peers.
Formulates standards of professional practice consistent with national standards and/or evidence-based practice.
Establishes strategic vision for advancing GC professional practice across the enterprise.
Serves as a change agent to promote enterprise-wide innovation in clinical practice.
Establishes and ensures consistent implementation of best practice standards, with the aim of CHOP setting the stage for excellence nationally.
Conducts annual assessment of compliance with regulatory and accrediting standards of care.
Develops, monitors and reports continuous quality improvement activities.
Analyzes current and future trends in the use of GCs, and GC scope of practice, to ensure top-of-license activity.
Works with clinical and administrative leaders to evaluate current role, scope and utilization/productivity of the GC. Makes recommendations to enhance scope and productivity of GC role.
Ensures CHOP leaders are educated on current trends including but not limited to policy, education, certification and scope of practice.
Provides leadership in the development and implementation of legislative policy priorities and strategy.
Participates in the identification and review of patient safety issues and implementation of process improvement plans.
Develops systems to track status of licenses, certifications, etc.
Partners with advanced degree graduate programs on GC-related curriculum & workforce matters.
Represents CHOP through leadership of national professional organizations or initiatives, continuing education events and/or training programs. Participates in/leads presentations, abstracts, posters and community service projects.
5. Clinical Services
Provides direct clinical services.
Required Licenses, Certifications, Registrations
Pennsylvania State Licensure as a Genetic Counselor
Certification as a genetic counselor by American Board of Genetic Counseling (ABGC) or American Board of Medical Genetics and Genomics (ABMGG)
Required Education and Experience
Master of Science in Human Genetics or Genetic Counseling
Seven (7) years of experience as a genetic counselor
Preferred Education, Experience & Cert/Lic
Experience in pediatric genetics or equivalent work.
Experience working in an ambulatory department of a hospital or medical center.
Experience working in a pediatric setting.
Experience working in an academic medical center.
Experience with health billing and reimbursement systems.
Additional Technical Requirements
Demonstrated excellence in analytical, financial, strong critical thinking, problem solving, and systems thinking skills in a healthcare setting.
High emotional intelligence and ability to build trust and strong relationships; excellent written and oral communication skills; collaboratively achieve results working up, down and across; strong physician/staff/multidisciplinary relationship management skills; drive results through effective relationship management
Curiosity, problem solving, self-starting, identifying and pursuing growth opportunities, drives project.
Familiar with innovation concepts and techniques.
Commitment to quality/patient safety, patient and family experience and overall excellence.
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine. The Hospital has fostered medical discoveries and innovations that have improved pediatric healthcare and saved countless children’s lives.
Today, The Children's Hospital of Philadelphia is one of the leading pediatric hospitals and research facilities in the world. Our 150 years of innovation and service to our patients, their families and our community reflect an ongoing commitment to exceptional patient care, training new generations of pediatric healthcare providers and pioneering significant research initiatives.