Customer Service Team Coordinator - Geisinger Health Plan / Claims (Work from Home Pennsylvania resident)
Job SummaryGeisinger Health Plan is seeking candidates with health insurance claims processing experience to join this team. (Facets experience preferred)Assists Customer Service by providing direct back-up support to the Customer Service Teams. Investigates and resolves Customer Service operational issues.Job DutiesInvestigates and resolves issues in claims, membership and member services.Organizes, leads and takes ownership of special projects.Supports the Customer Service Representatives in their daily operational functions.Provides training support to the Customer Service Team, including dissemination of pertinent procedural information and one on one training based on audit findings.Assists with compiling and validatin
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