This job classification includes the duties of three functional group s in Duke Health Access Services:1. Duke ConsultationandRe ferral Center (DCRC) -- Serve as a first point of contact for DukeHealth System patients and referring providers. Provide a comprehensiveone-cal l experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex s ervices, providers, service locations and initiatives across DukeHealth while providing the highest level of customer service to each caller. Pr ovide a comprehensive one-callexperience to meet the various needs of pa tients, referring providers, and family members.2.GI Proce dure Scheduling -- Responsible for outpatient procedure scheduling to in
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