The Pharmacy Informatics Program Manager is responsible for the health system-wide design, build, implementation, and support of all medication use technology-based processes in clinical information systems and providing leadership, direction, organization, planning, and implementation of Informatics under the direction of the Chief of Pharmacy Service and in concert with other members of the pharmacy leadership team at the Charles George VA Medical Center. The duties of the Clinical Pharmacy Specialist (Informatics Management Specialist) include, but are not limited to: Program Management Coordinates and oversees health system-wide design, build, implementation, and support of all medication use technology-based processes and clinical information systems. Provides leadership, direction, organization, planning, and implementation support for Pharmacy Informatics related initiatives. Interfaces with internal and external stakeholders to prioritize assigned pharmacy projects. Evaluates literature sources supporting innovative healthcare system solutions and apply external data to support VA initiatives using educational, promotional, and pharmacoeconomic principles. Maintains an effective professional relationship with other professional disciplines within the facility, VISN, and VHA. Collaborates with service line leadership to affect change in the management of the drug benefit to optimize prescribing practices. Ensures compliance with external peer review, risk management, and Joint Commission standards regarding medication use and information systems. Develops, implements, and leads teams or project groups to effectively accomplish goals, focus on customer needs, assure and maintain quality, and accomplish mission and vision. Serves as a resource for the facility relative to pharmacy-related Informatics, Automation, and Data Analytics activities. Data Analysis and Report/Tool Development Develops and maintains reports and tools to assist service line leadership in evaluating workload, fiscal and performance measure data, operational efficiency metrics, pharmacoeconomic initiatives, and other ad hoc reporting as required. Assists in the development of health informatics tools that will be used to appropriately monitor clinical care processes, clinical outcomes, operational efficiency, and improve population management and the safety of VHA patients. Oversees the design and development of tools and mechanisms to document the outcome(s) and value associated with clinical pharmacy interventions and pharmacoeconomic activities. Pharmacy Information and Automation Systems Support Serves as a subject matter expert for pharmacy information and automation systems. Serves as the primary resource for coordination and implementation of Patient information systems including package and software updates, pre-implementation testing, and activation of new systems, software or EHR packages. In collaboration with section leadership, the incumbent manages all aspects of pharmacy information and automation system implementation and support, including identifying solutions for a particular need, analyzing competitive options, coordinating with vendors for installation and go-live, and assisting with end-user training and support. Coordinates with internal and external service lines and program managers to implement best practices related to medication order entry and processing, including order menu and pathway build. Assists pharmacy leadership in the development of standard operating procedures and competency assessment programs for software and automation equipment. Supports pharmacy and clinic staff in the use and troubleshooting of pharmacy systems and automation, including coordinating with vendors or internal service lines (Biomed, Clinical Applications Coordinators, OI&T) for additional support when necessary. Perform analysis and resolution of operating problems (hardware, software and user-related). Advises OI&T employees regarding unresolved problems within and beyond the facility and assists OI&T employees in resolution of those problems. Education Educate facility staff on implementation and use of software, systems, processes and tools, including new staff and provider orientation and training. Educate and train appropriate staff in the use of data tools for tracking, trending, and analysis. Serve as an expert resource of informatics information for pharmacy staff. Maintain knowledge of current informatics advances and challenges through literature and training/education. Comply with all departmental and hospital professional/non-professional educational attendance and documentation requirements. Additional Roles and Responsibilities: Additional roles and responsibilities may be assigned as determined by the Chief of Pharmacy. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm Telework: Available Virtual: This is not a virtual position. Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.