United Health Workers

.0010 FTE, Unscheduled Relief - Part-Time

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Under the direction of a HIMS Team Lead or Supervisor, this position serves on a service team in one of the following HIMS sections: Chart Completion, Front Desk/Customer Support, Master Patient Index (MPI) and Release of Information (ROI). As a senior clerical employee, provides health information management services to HIMS customers by combining HIMS operational expertise, computer skills, and customer service, and communication skills. Rotates between various HIMS Team positions in conformance with the Department's Rotation Policy.

Essential Functions

• As requested, trains new employees on procedures and policies. Retrains staff as appropriate.
  
• Completes required individual production and statistical reports on work completed.
  
• Identifies and appropriately responds to customer needs and keeps customer informed of service progress. Handles telephone information requests with courtesy, accuracy, and respect.
  
• In compliance with Department policies, notifies supervisor of planned and unplanned absences. Maintains time and attendance patterns within department standards.
  
• Maintains assigned IT equipment. Quickly completes IT problem report and escalates problems to Team Lead.
  
• Maintains work area in a neat and orderly fashion. Leaves work area picked-up before leaving for breaks, lunch, and the end of the day.
  
• Participates in HIMS disaster Team and Disaster Drills as requested by the disaster coordinator.
  
• Performs image scanning duties. Receives or picks-up documentation for image scanning, sorts loose sheets, prepares documents for scanning. Indexes document to Medical Records and Account numbers. Prepares and boxes completed documents for warehousing. Performs scanner maintenance as required. Resolves issues with problem documents.
  
• Provides transcription support : Importing , Dictation management, Distribution. Imports transcribed documents. Uploads documents to the CIS. Prints transcribed documents. Performs minor document corrections. Updates CDMS. Prepares letters and envelops. Distributes documents throughout the hospital and clinics.
  
• Retrieves records as requested. Identifies last chart location. Retrieves in file room. Prints documents for appropriate account numbers in Document Imaging System. Requests charts from off-site (Deliverex). Requests charts back from other locations (Clinics, LPCH, etc.). Delivers (sends) charts to clinic. Ensures charts returned at day's end.
  
• Uses office equipment according to operating procedures and does preventive maintenance as scheduled/requested.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent

Experience: None required

License/Certification: None required

Knowledge, Skills, and Abilities

• Ability to complete required individual production reports on work completed.
  
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
  
• Ability to maintain assigned computer equipment.
  
• Ability to maintain confidentiality of sensitive material.
  
• Ability to solve problems and troubleshoot computer issues.
  
• Ability to speak, read, write, and understand English effectively at a level appropriate for the safe and effective performance of the job.
  
• Ability to work effectively as a team player.
  
• Ability to work independently and prioritize duties during time of stress.
  
• Knowledge of computer systems and software used in functional area.
  
• Knowledge of the flow of health information.
  
• Knowledge of the mission of health information management team.
  
• Knowledge of paper chart and terminal digit filing systems.
  
• Skill: able to operate an electronic typing keyboard.

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.