Faculty Group Practice Ambulatory Site Director

Position Summary:

We have an exciting opportunity to join our team as a Faculty Group Practice Ambulatory Site Director.

In this role, the successful candidate overall responsibility is to plan, organize and direct the clinical and financial operations. Reporting to the Vice President for Medical Center Clinical Affairs and Affiliates, the Director is expected to work in close collaboration with the Faculty Group Practice Director of Operations, Director of Hospital and Clinical Affairs and Director of Finance to achieve the Centers financial and operational goals.

Job Responsibilities:

The Ambulatory Site Director has the overall responsibility to plan, organize and direct the administrative and clinical operations of the ambulatory facility. This position reports to the Regional Director of Ambulatory Operations. The Ambulatory Site Director is also expected to work in close collaboration with the Senior Director, Ambulatory Operations and Faculty Group Practice (FGP) Practice leadership to achieve strategic and operational goals related to patient access, optimization and care. This position will oversee an ambulatory management team. The position will also require cross collaboration across several departments in the facility to optimize workflows cohesively.

Operational and Financial Management

• Oversees daily practice operations including planning, directing and coordinating the day-to-day activities of the ambulatory facility.
• Ensures enforcement and adherence to FGP policies are procedures
• Directs responsibility for HR functions including hiring, firing, evaluations and merits.
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Reports any operating issues that may have an impact on financial results to the FGP Leadership.
• Oversees the facility programming and work with RED+F to address any physical plant needs.
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Works with Patient Access Center leadership to develop call algorithms to expedite patient access.
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Collaborates with the management team to ensure the safety and comfort of patients and employees
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources,
• Works with FGP Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, CheckMate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed. This includes oversight and management of key indicators related to MIPS, Epic front-end workqueues, waitlists, in-baskets, open encounters, and patient experience, etc.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral management and front-end denials.
• In conjunction with Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals.
• Works with practice management to maintain required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans.
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items.
• Partners with other NYULH Department Representatives.
• Performs other duties and projects as necessary.

Clinical Management

• Partners with the Ambulatory transitions team to transition new Physicians into the ambulatory site.
• Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices.
• Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations, and policies and procedures. Identifies areas for improvement and develops detailed action plans as necessary.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Work with non FGP departments to support key initiatives, clinical quality programs, onboarding and transition of new providers across the site collectively.

Staff Engagement

• Mentor’s leaders, managers, staff, and actively promotes the development of operational/financial performance improvement skills across teams.
• Completes staff competency assessments and performance evaluations providing feedback, identifying training needs, and pathways for employee continued career success.
• Conducts routine staff meetings and huddles to promote staff communication and feedback.  
• Supports employee participation in FGP corporate meetings/web-ex to stay aligned with larger network updates and training as appropriate.   
• Establishes employee engagement committees to promote employee participation in key initiatives.
• Develops staff related initiatives to show gratitude towards their efforts to support the NYU Patient Experience model.
• Promotes employee engagement activities within the practice, engaging feedback from support staff and leaders internally.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Works with practice management to ensure AAAASF annual accreditation is met where applicable.
• Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures.
• Works with FGP Clinical leadership to ensure all requirements are met for accreditations and certifications.
• Works with FGP clinical leadership to ensure competency validation, counseling and evaluation of licensed staff members are provided by licensed clinicians.
• Work with non FGP clinical leadership across Article 28 departments
• Work with clinical leadership across Radiology, Oncology and Emergency room department to ensure cross departmental communication and collaboration.

Patient Experience & Access

• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging. 
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
• Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.

Minimum Qualifications:

To qualify you must have a Bachelor’s Degree and 5-8 years' experience in medical practice management, preferably in a large multi-specialty group practice or academic medical center; Master’s Degree preferred. Successful track record in leadership and staff management. Strong understanding of the theories, principles and processes of physician office and revenue cycle management. Demonstrated success in working with physicians. Experience with IT systems used in medical management. Knowledge of applicable data privacy practices and laws. Good written and oral communication skills. Good interpersonal skills. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience working in a team-oriented, collaborative environment.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

Please visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm to view the Federal “EEO is the law”. To view the Pay Transparency Notice, please click here.

NYU Langone Health provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $132,787.44 – $221,312.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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About NYU Langone Health

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.

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