All the benefits and perks you need for you and your family:

·       Benefits from Day One

·       Paid Days Off from Day One

·       Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Mon-Friday 8am-5pm

The community you’ll be caring for:

Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years

•Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness

•Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute

The role you’ll contribute: 

The Imaging Clinical Supervisor is responsible for daily operations and outcomes of assigned Imaging area/modality ensuring smooth and efficient flow.  Assists with patient workflow, department decision-making and dissemination of information to the rest of the team.  Ensures services are provided using professional standards with a strong focus on customer service excellence.  Increases level of understanding and educates on new processes as they evolve.  Meets with staff, physicians and leadership to ensure service levels are maintained.  Adheres to FH Compliance plans and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.  Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Performance:  Supervises daily operation of assigned area including oversight of staff performance, exam quality, positive patient experience (patient throughput with on-time starts) and all other matters pertaining to patient care in Imaging.  Utilizes knowledge of assigned modalities, product lines, equipment and policy and procedures relating to the supervision of Imaging Services.  Provides encouragement, education, support and training to motivate staff in meeting departmental and compliance standards.  Supports team, answering process questions and addressing employee and patient concerns.  With input from modality lead, and as assigned, completes staff performance reviews, job competencies and educational assessments. 

For areas with onsite Intake/Support Teams, ensures the team is performing accurate scheduling, verification of benefits, pre-authorization and pre-certification of Imaging exams. 

·    Workflow:  Develops staff schedules, coordinates coverage for scheduled days off and call-outs.  Assists in departments when busy, relieving staff for lunches/breaks, and performs Imaging exams (for the modality in which they hold a license or specialty examination) when needed.  Provides troubleshooting/problem solving and makes decisions for assigned work area.  Provides superior customer service to patients, physicians’ offices and fellow employees at all times.  Informs technologists and patients of any delays striving to ensure on-time start of exams.  Utilizes patient service recovery resources when appropriate. 

·    Financial:  Performs time and attendance adjustments, monitors overtime, absenteeism and tardiness.  Flexes staffing on a daily basis to meet labor standards.  Tracks productivity and holds staff accountable for meeting goals.  Orders office/clinical supplies ensuring adequate par levels and reducing controllable expenses to meet budget. 

·    Communication:  Attempts to resolve patient issues delivering excellent customer service before escalating to manager.  Provides constructive and instructive feedback to staff in a positive manner.  Represents Imaging in mandatory meetings/committees disseminating information to staff as requested by leadership.  Regularly meets with staff, physicians and leadership to ensure service levels are maintained.  

·    Safety: – Ensures the safety of patients and staff by following standards that promote safe practices.  Ensures self and team adhere to infection control and radiation standards (proper placement of dosimetry badge) taking appropriate action where non-compliance is evident.  Utilizes understanding of dosimetry process and may be responsible for radiation badge exchange program.  Employee job duties (XR only) may transport pharmaceutical waste from the point of generation to a designated secure storage area. Completes initial training (prior to handling pharmaceutical waste) to include proper handling and transport of pharmaceutical waste, and proper selection, use and disposal of personal protective equipment.

·    Quality:  Oversees the quality of service provided by the Imaging team.  With assistance from the modality lead, ensures staff is following established Image Quality criteria and exam guidelines.  Counsels individuals when quality images are not achieved.  Ensures equipment has met all quality control requirements and contacts appropriate personnel when repairs or routine maintenance is needed.

·    Process Improvement (PI):  Participates in PI activities/teams understanding the department performance trends and established standards.  Develops new methods and shares best practices with the team.  Self-motivated to increase level of understanding and educate on new processes as they evolve.

·    Team:  Assists with interviewing and hiring process and oversees the training and orientation of new employees.  Ensures staff are adhering to on-stage vs. off-stage expectations.  Immediately responds to inappropriate staff behavior and provides coaching and possible counsel with manager. Encourages and motivates team as evidenced by positive team outlook, low absentee and tardiness rates and employee engagement survey results. 

·    Performs other duties as assigned or directed to ensure the smooth operation of the department.

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About AdventHealth

At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.

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