Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke South Baker House - 200 Trent Drive, Durham, NC

This position is currently remote-- the onsite location if requested to go back in office is Duke South Baker House. 

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Retrieval of all new patients at all clinic locations that were scheduled prior to 72 hours of appointment time
• Review clinic patient lists to ensure records are available to the provider prior to clinic, including consult notes, lab results, images, slides etc. 
  1. Order outside records
  2. Obtain records from the referring physician's office
  3. Obtain medical records release form from patient
  4. Request images and submit orders to PACS
  5. Route all notes to patient care team
  6. Request records on returning patients that have been seen elsewhere since last visit, ED, UC etc.
• Review provider schedules to ensure appropriateness of visit including correct appointment slot and review for overbooking
• Submit Schedule inquiries to Hub for incorrect scheduling of patients.
• Coordinate with patient and infusion centers to schedule infusions and physician appointments appropriately
• Coordinate lab appointments and other needed results with patients prior to return visits
• Coordinate bone density appointments and results prior to physician appointments
• Coordinate Thyrogen injections as needed** (not currently supported)
• Coordinate pituitary appointments to coincide with surgery appointments (Dr. Codd)
• Manage Divisional provider wait lists
• Schedule all E-Consults for Endocrinology
• Retrieve images for all new patient appointments for all locations (currently includes Cancer Center)
• Provide back-up support as needed to "on-site" staff assistants performing patient support tasks in clinics
• Above tasks include, answering patent calls, receiving and routing patient faxes, review provider schedules to ensure compliance with divisional standards, ensure appropriateness of patient visits, follow up communication with patients
• Administrative staff that backs up all admin positions when staff is out on vacation, sick, etc. 
• When all admin staff is in:
  1. Assists at each clinic location 1 day per week to support admin on busy days
  2. Assists with record retrieval/referral 2 days per week

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.  
• One-year experience of clerical or general office support required.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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