Incumbent reports to the Manager of Hospitality Services, and works independently to carry out projects, duties and tasks. Incumbent is part of a team whose members are in constant communication with each other verbally and via e-mails and written messages incumbent keeps the manager informed on all matters and issues, including escalation as needed. Work is reviewed upon request of manager.   Must be able to function effectively on own or in conjunction with other Information Desk team members without the need for constant supervision. 

Information Desks (East/West/MP200/Maddie’s Room)

• Receive, greet, and check-in visitors and patients and give verbal directions to so as to get them to appropriate destination.
• Answer questions about the organization and associated activities
• Confirm inpatient admission with Insurance Companies while abying by HIPPA policies.
• Provide wheelchairs to patients/visitors. This may require going to different areas of the hospital to obtain wheelchairs. Assist patients and family into the hospital, walking, or by wheelchair as needed.
• Stay current on the system’s Visitor Guidelines and review these guidelines with visitors, patients, and staff as needed.
• Efficiently check-in visitors and patients using PassagePoint and Care Connect, and/or other required systems.
• Modify daily tasks as needed in order to support UCLA system’s visitor guidelines, visitors, patients, and unit specific restrictions.
• Maintain and follow visitor management security processes, such as Visitor Management Inbox and PassagePoint Security Center’s watch list and alerts.
• Follow chain of custody of found items and document the lost/found items to ensure the safe keeping, and attempt to return articles to their rightful owner as instructed by the Lost and Found Policy.
• Follow opening and closing procedures.
• Maintain a sanitized and organized station.

Maddie’s Room (Surgical Waiting Area) specific:

·         Follow Maddie’s Room processes when checking in visitors and assigning siting.

·         Round in Maddie’s room to provide confidential updates, and follow through on questions and requests in a proactive and timely manner.  Also round to ensure cleanliness of the area, organization, and report deficits to the appropriate department in a timely way.

·         Proactively promote and support use of the Physician’s Consultation Rooms.

·         Documents visitor information and updates on Maddie’s Room Status Board, as a means of communication with the surgical teams.

·         Remind, encourage, and invite visitors to eat outside Maddie’s room in a professional and tactful manner.

·         Tactfully remind employees not to use Maddie’s room as an access point to the patio or parking structure.

Other:

• Demonstrates flexibility in work schedule to meet department need.
• Assist in conducting environmental rounding in the lobbies as needed and ensure that the flu stations are organized and stocked
• Recognizes issues before they become problems and problem solves them
• Participate in the training of new staff, modified staff, and volunteers as needed.
• Administrative support to Hospitality Services supervisor as needed.
• Perform other duties/projects as assigned.