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UNC Health
Goldsboro, North Carolina
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Communications Operator - PBX Call Center - PRN
DescriptionSummary:Relays incoming, outgoing and interoffice calls using PBX switchboard. Paging on call associates. Monitoring of alarms. Maintain documentation of critical activities.Responsibilities: Contact Handling:Manner. ? Associate?s manner displayed during contact. -- Promptly answers all calls, use of appropriate greeting announcement of name, proper use of fact finding questions, call routed to correct destination, speaks distinctly and fluently, uses appropriate verbiage, provides accurate information, handled contact in pleasant and helpful manner and escalates calls as necessary to ensure caller?s satisfaction.Technical Ability. ? Operates and navigates Avaya/Meditech/Epic/Info
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