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Loma Linda, California

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Quest Diagnostics

Oklahoma City, Oklahoma

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Modesto, California

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Apopka, Florida

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Durham, North Carolina

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Rowlett, Texas

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Stafford, Virginia

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Harlingen, Texas

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Merced, California

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La Habra, California

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Kaiser Permanente - Washington Permanente Medical Group

Everett, Washington

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Production Support Lead
POSITION SUMMARY: The Production Support Lead provides assistance related to the support of practice management, electronic health record and other clinical informatics applications and software. Responsible for system maintenance updates and on-going user support for health center and administration applications. Monitors ticketing system to identify training needs. This position assists in the formulation of procedures and best practices for end-users. SPECIFIC DUTIES: Provides technical support to health center staff on application issues. Answers, evaluates, and prioritizes requests for assistance from users experiencing problems. Production Support Lead Page 2 of 3 Leads and provide application guidance to a team of Application Support


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