Job Description

The Scheduler coordinates and schedules complex patient appointments, procedures, tests, and other services within a healthcare facility. The responsibilities of this position include scheduling appointments, coordinating services, verifying insurance, and ensuring all pre-emptive appointment requirements have been obtained. The Scheduler must acquire and apply enhanced knowledge of assigned clinical area to support assessment of patient appointment needs based on the review of provider notes and application of specialty/department guidelines. The Scheduler routinely collaborates with clinic staff, leadership, and providers and exemplifies the core values of the health system by providing exceptional customer service to all patients. This position is a hybrid position (90% remote, 10% in office).

Key Responsibilities:
Schedule Appointments: Schedule services with complex scheduling needs, including tests, procedures, and treatments, in adherence with department guidelines and preferences. Monitor and efficiently manage all referral work queues for scheduling incoming patient appointments.

Applied Knowledge: Demonstrate in-depth knowledge of assigned specialty and apply expertise to review appointment notes and assess patient scheduling needs (e.g., subspecialty, physician, or appointment type).

Service Coordination: Coordinate patient appointments with other service areas (e.g., hospital operating room, lab, radiology, and other specialties) to ensure appropriate cadence of appointments based on patient need.

Customer Service: Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS

Communication: Communicate effectively to patients regarding appointment and provide instructions and/or education for tests and procedures as needed

Peer Support: Assist with co-worker training and serves as a mentor

Process Improvement: Ongoing participation in process improvement or special projects

Provider Schedules: Update provider schedules/templates as needed

Quality Performance: Achieve target scores within set department metrics

Key Responsibilities - Ambulatory Only:
Insurance Verification: Verify patient insurance eligibility and determine patient financial accountability according to policy

Prior Authorization: Ensure prior authorization has been obtained and communicated to all appropriate parties and documented on the patient account. Ensure all pre-emptive requirements for scheduled appointment has been obtained, including prior testing, records, and other documentation.

Skills:
Communication
Critical thinking
Medical terminology
Problem solving
Customer service
Detail-oriented
Multitasking
Teamwork
Prioritization
Working independently
Service recovery techniques

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.